Rico Privacy Policy and User-Generated Content Guidelines (No In-App Purchases)

1. Introduction

This Privacy Policy explains how Rico (“we”, “us”, “our”) collects, uses, discloses, and protects your information when you use our mobile application (the “App”). It also includes specific information required under the General Data Protection Regulation (GDPR) and our rules for User-Generated Content (UGC).

By downloading, accessing, or using Rico, you agree to this Privacy Policy and our User-Generated Content Guidelines. If you do not agree with any part of this Policy, please do not use the App.

2. Age Requirement (18+ Only)

The Rico app is intended strictly for users who are 18 years of age or older. By using the App, you represent and warrant that:

You are at least 18 years old; and
You have the full legal capacity to enter into this agreement and to use the App in accordance with this Privacy Policy and any applicable terms of use.

We do not knowingly collect or process personal information from individuals under 18 years of age. If we become aware that personal data has been collected from a user under 18, we will take reasonable steps to delete such data and may restrict or terminate that user’s access to the App.

3. Data Controller and Contact Information

For purposes of the GDPR and other applicable data protection laws, the controller of your personal data is:

Rico
Email: contactrico@ricotechy.com

If you have any questions about this Privacy Policy, our data practices, or your rights, you may contact us at the email address above.

4. Information We Collect

Depending on how you use the App, we may collect the following types of information:

4.1 Information You Provide Directly

Account information – such as username, profile details, contact email, and other details you choose to share.
User-Generated Content (UGC) – any text, images, audio, video, or other content you upload, create, or share within the App.
Support communications – information you provide when you contact us for support or feedback, including your email address and message content.

4.2 Information Collected Automatically

Device and usage data – including device model, operating system version, unique device identifiers, language settings, time zone, IP address, App version, and information about your interactions with the App (such as screens viewed, features used, and time spent).
Log information – crash reports, diagnostic data, and performance logs that help us identify and fix errors or improve the App.

5. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain the App – including operating core features, ensuring functionality, and allowing you to create and manage your account.
To facilitate UGC features – allowing you to create, post, share, and interact with content, subject to our UGC rules.
To improve and personalize the App – analyzing usage patterns to enhance user experience, performance, content relevance, and design.
To communicate with you – sending service-related messages, technical notices, updates, security alerts, and responding to your support requests.
To ensure safety and enforce policies – detecting, investigating, and preventing fraudulent, abusive, or illegal activities and enforcing our UGC rules and terms.
To comply with legal obligations – responding to legitimate law enforcement requests, court orders, or other legal processes.

6. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process your personal data under the following legal bases:

Performance of a contract – when processing is necessary to provide the App and related services you request.
Legitimate interests – for improving the App, maintaining security, preventing abuse, and enforcing our policies, provided these interests are not overridden by your rights and interests.
Legal obligations – when we are required to process data to comply with applicable laws, regulations, or legal processes.
Consent – when we have explicitly asked for your consent for certain types of processing (e.g., certain analytics or marketing communications) and you have freely given it. You may withdraw consent at any time by contacting us.

7. How We Share Your Information

We may share your information in the following situations:

Service providers – with trusted third-party vendors who assist us in operating the App, such as analytics providers, cloud hosting services, and crash reporting tools, subject to appropriate data protection agreements.
Legal and safety reasons – with law enforcement agencies, regulators, or other third parties when we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights or property, or prevent harm to users or others.
Business transfers – in connection with a merger, acquisition, reorganization, or sale of assets, where your data may be transferred as part of the transaction, subject to applicable data protection laws.
With your consent – when you have explicitly agreed that we may share your data in a specific way.

We do not sell your personal data in the ordinary sense of the term.

8. International Data Transfers

Your information may be processed and stored in countries outside of your country of residence, including countries that may have different data protection laws than your own. Where required by law, we implement appropriate safeguards, such as Standard Contractual Clauses or equivalent mechanisms, to protect your data when it is transferred internationally.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. We consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process your data.

When data is no longer needed, we will delete or anonymize it in a secure manner.

10. Your Rights (Including GDPR Rights)

Depending on your location and applicable law, you may have some or all of the following rights in relation to your personal data:

Right of access – to request confirmation as to whether we process your personal data and, if so, to receive a copy.
Right to rectification – to request correction of inaccurate or incomplete personal data.
Right to erasure – to request deletion of your personal data in certain circumstances.
Right to restriction of processing – to request that we limit the processing of your personal data in specific situations.
Right to data portability – to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller where technically feasible.
Right to object – to object to processing based on legitimate interests or direct marketing.
Right to withdraw consent – where processing is based on your consent, you may withdraw that consent at any time.
Right to lodge a complaint – with a supervisory authority if you believe that our processing of your personal data violates applicable law.

To exercise your rights, please contact us at contactrico@ricotechy.com. We may need to verify your identity before responding to your request.

11. Security

We take reasonable technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

As noted above, Rico is intended only for users aged 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe that we may have unknowingly collected data from a minor, please contact us so that we can take appropriate steps to remove the data and restrict access.

13. User-Generated Content (UGC) Rules

Rico may allow you to create, upload, or share User-Generated Content (“UGC”). To maintain a safe, respectful, and lawful environment, we have a zero-tolerance policy for certain categories of content.

13.1 Zero-Tolerance Policy for Inappropriate UGC

We have a zero-tolerance policy for UGC that is pornographic, offensive, discriminatory, abusive, or otherwise inappropriate. Specifically, the following categories of content are strictly prohibited:

Sexual and pornographic content – any content depicting or describing nudity, sexual acts, sexually explicit behavior, or erotic content intended to arouse.
Violence and graphic content – content showing or glorifying violence, self-harm, extreme gore, physical injury, or any imagery that is likely to cause strong discomfort.
Hate speech and discrimination – content that attacks, insults, threatens, or demeans individuals or groups based on race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, disability, age, or any other protected characteristic.
Harassment and abusive behavior – content that humiliates, bullies, intimidates, or targets users or any individuals with insults, slurs, or threats, including repeated unwanted contact.
Gambling-related content – promotion or depiction of gambling services, betting, lotteries, or any form of real-money or simulated gambling activity that encourages such behavior.
Drug-related content – imagery, text, or references that promote, depict, or normalize the use, sale, or distribution of illegal drugs, the misuse of prescription drugs, or related paraphernalia.
Political propaganda – content intended to incite political hatred, division, or social unrest, including extremist propaganda or calls for violence associated with political or ideological groups.
Generally offensive or disturbing content – extremely vulgar language, demeaning or degrading jokes, or any content that violates commonly accepted moral and ethical standards.

In addition, we do not tolerate any content that insults, harasses, or humiliates other users. Any UGC that targets other users with abusive language, personal attacks, or degrading remarks is strictly forbidden and may result in immediate action against the account.

13.2 Responsibility for Your Content

You are solely responsible for the UGC you create, upload, or share via the App. By submitting UGC, you confirm that:

You have all necessary rights, licenses, and permissions to share the content;
Your content does not infringe any third party’s intellectual property, privacy, or other rights;
Your content complies with this Policy and all applicable laws and regulations.

14. Reporting and Enforcement of UGC Rules

We take reports of inappropriate or abusive content very seriously and are committed to maintaining a safe environment for all users. If you encounter content that you believe violates this Policy, you are strongly encouraged to report it.

14.1 How to Report Inappropriate Content or Behavior

You can report UGC or user behavior in the following ways:

In-app reporting tools (if available) – use any “Report”, “Flag”, or similar buttons next to the relevant content or user profile and follow the on-screen instructions.
By email – send a detailed report to contactrico@ricotechy.com including:
- A clear description of the content or behavior you are reporting;
- Screenshots or screen recordings, if possible;
- Links, usernames, or other identifiers that help us locate the content or account;
- The approximate date and time when you saw the content;
- Any additional information that can help us understand the situation.

14.2 Our Review and Enforcement Actions

Once we receive a report, we will review the relevant content and account activity. Depending on the severity and frequency of violations, we may take one or more of the following actions, at our sole discretion:

Removing or restricting access to specific content that violates our rules.
Issuing warnings or requiring the user to remove certain content.
Temporarily suspending account access or limiting certain features.
Permanently banning accounts that repeatedly or severely violate our UGC rules, especially in cases involving pornography, extreme violence, hate speech, harassment, gambling, drug-related content, or political propaganda.
Notifying relevant authorities or cooperating with law enforcement if we believe there is a risk of serious harm, illegal activity, or a legal obligation to report.

We explicitly reserve the right to remove any content that we believe, in our sole judgment, to be offensive, harmful, or inconsistent with the spirit and purpose of Rico. We aim to act promptly on serious reports, but we cannot guarantee that all content will be monitored or removed immediately.

We do not tolerate any offensive, hateful, or abusive behavior toward users. Insulting, degrading, or humiliating other people is strictly prohibited and may result in immediate account suspension or termination.

15. Third-Party Services

The App may contain links to third-party websites, apps, or services that are not operated by us. We are not responsible for the privacy practices or content of such third parties. We recommend reviewing their privacy policies before providing any personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will take reasonable steps to notify you, such as by updating the “Last updated” date, providing notice in the App, or sending you a communication.

Your continued use of the App after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, UGC rules, or your personal data, please contact us at:

Rico
Email: contactrico@ricotechy.com